5. Consumer Rights

*नोट: यह सेक्शन रिवीजन के लिए है। अपना ज्ञान परखने के लिए ऊपर दिए गए क्विज़ में भाग लें।

1. In what form are consumers exploited in the market?
   A) Underweighting  |  B) Selling adulterated goods  |  C) Charging more price  |  D) All of the above
2. Why did the consumer movement start?
   A) Against unethical practices of traders  |  B) Only for entertainment  |  C) To earn money  |  D) None of these
3. In which year was the Consumer Protection Act (COPRA) enacted in India?
   A) 1950  |  B) 1986  |  C) 2000  |  D) 2019
4. When is National Consumer Day celebrated?
   A) 15 August  |  B) 24 December  |  C) 26 January  |  D) 2 October
5. Which right does a consumer have to get information about product quality?
   A) Right to choose  |  B) Right to Information  |  C) Constitutional remedy  |  D) None of these
6. ISI mark is a symbol of quality for which products?
   A) Gold  |  B) Industrial and electrical products  |  C) Edible oil  |  D) None of these
7. Agmark is used for which products?
   A) Electrical appliances  |  B) Agricultural products (e.g., oil, honey)  |  C) Clothes  |  D) Iron
8. Hallmark is placed on:
   A) Grains  |  B) Gold Jewelry  |  C) Books  |  D) Shoes
9. Where can a consumer file their complaint?
   A) Police station  |  B) Consumer Courts  |  C) Municipal corporation  |  D) Prime Minister's Office
10. Which is the lowest level in the three-tier quasi-judicial machinery under COPRA?
    A) National Commission  |  B) District Forum  |  C) State Commission  |  D) Supreme Court
11. What is the limit of the state-level commission for settling consumer disputes? (Old context)
    A) Less than 20 lakhs  |  B) Between 20 lakhs and 1 crore  |  C) Above 1 crore  |  D) No limit
12. When did the Right to Information (RTI) Act come into force in India?
    A) 2001  |  B) 2005  |  C) 2010  |  D) 2020
13. If a shopkeeper sells you an expired medicine, which right is violated?
    A) Right to information  |  B) Right to Safety  |  C) Right to equality  |  D) None of these
14. What are consumer organizations called?
    A) Political parties  |  B) Consumer Forum  |  C) Trust  |  D) None of these
15. Who is a 'Consumer' in the market?
    A) The one selling goods  |  B) The person who consumes final goods and services  |  C) Farmer  |  D) None of these
16. What is necessary to become a conscious consumer?
    A) Being very rich  |  B) Awareness and knowledge of rights  |  C) Only reading and writing  |  D) None of these
17. Which right does the consumer have to choose from various products?
    A) Right to safety  |  B) Right to Choose  |  C) Right to information  |  D) None of these
18. Up to what value of claims are heard in the District Consumer Court? (NCERT Context)
    A) Up to 20 lakhs  |  B) 50 lakhs  |  C) 1 crore  |  D) None of these
19. How do advertisements often mislead consumers?
    A) By making false promises  |  B) By hiding flaws  |  C) Both A and B  |  D) They never mislead
20. What does a consumer need to file a complaint?
    A) Only a lawyer  |  B) Purchase receipt (Cash Memo) and evidence  |  C) A lot of money  |  D) None of these
21. Why are 'rules and regulations' required in the market?
    A) To harass shopkeepers  |  B) To ensure the protection of consumers  |  C) To fill government treasury  |  D) None of these
22. What is meant by Consumer 'Redressal'?
    A) Returning goods  |  B) Getting fair compensation for the loss or damage caused  |  C) Quarrelling  |  D) None of these
23. If a consumer is not satisfied with the district court's decision, where can they appeal?
    A) Police  |  B) State Commission  |  C) Prime Minister  |  D) Nowhere
24. What is meant by the Right to be heard?
    A) Right to speak  |  B) Consumer's complaints should be heard at appropriate forums  |  C) Right to sing  |  D) None of these
25. Are consumer rights only for educated people?
    A) Yes  |  B) No, they apply equally to all consumers  |  C) Only for cities  |  D) None of these
26. What is the significance of ISO certification?
    A) Only for India  |  B) It ensures international quality of goods and services  |  C) Only for food  |  D) None of these
27. How is 'Limited Information' a main cause of consumer exploitation?
    A) Consumer doesn't know the flaws of the product  |  B) Prices are secret  |  C) Shopkeeper tells the truth  |  D) None of these
28. Is it mandatory to have a lawyer in consumer court?
    A) Yes  |  B) No, the consumer can represent themselves  |  C) Only at district level  |  D) None of these
29. Why is 'Monopoly' in the market bad for consumers?
    A) Shopkeeper can charge arbitrary price  |  B) Quality can be poor  |  C) Lack of choices  |  D) All of the above
30. What is the benefit of Consumer Education?
    A) People won't buy goods  |  B) Consumers will be aware of their rights and avoid cheating  |  C) Shops will close  |  D) None of these
31. What is the reason for slow progress of the consumer movement in India?
    A) Judicial process is long and expensive  |  B) Habit of not taking receipts  |  C) Lack of organizations  |  D) All of the above
32. Can a shopkeeper charge more than the MRP from a consumer?
    A) Yes  |  B) No, it is illegal  |  C) Can charge on festivals  |  D) None of these
33. What information should a consumer find on a product packet?
    A) Batch number and date of manufacturing  |  B) MRP and weight  |  C) Ingredients and expiry date  |  D) All of the above
34. What is the main function of Consumer Forums?
    A) Making laws  |  B) Guiding consumers and fighting cases for their complaints  |  C) Selling goods  |  D) None of these
35. Under the right to safety, from which products should a consumer get protection?
    A) Only expensive ones  |  B) Those hazardous to life and health  |  C) Only foreign ones  |  D) None of these
36. Jago Grahak Jago is a famous campaign of:
    A) Police  |  B) Ministry of Consumer Affairs, Govt of India  |  C) Bank  |  D) NGO
37. If a service (e.g., doctor/hospital) is deficient, can a consumer complain?
    A) No  |  B) Yes, on the grounds of deficiency in services  |  C) Only of government hospital  |  D) None of these
38. What does the government do to promote consumer organizations?
    A) Gives money  |  B) Provides legal framework and assistance funds  |  C) Does nothing  |  D) None of these
39. Do consumer laws apply to Online Shopping?
    A) No  |  B) Yes, e-commerce falls under the Consumer Protection Act  |  C) Only on Indian sites  |  D) None of these
40. Why is the consumer's position considered 'weak' in the market?
    A) Because they are individual and sellers are organized  |  B) They don't have money  |  C) They don't recognize goods  |  D) None of these
41. When did the United Nations (UN) adopt guidelines for consumer protection?
    A) 1950  |  B) 1985  |  C) 2000  |  D) 2015
42. Where is the National Consumer Disputes Redressal Commission (NCDRC) located?
    A) Mumbai  |  B) New Delhi  |  C) Kolkata  |  D) Chennai
43. If a product value is ₹5 crore, which commission will hear the case? (New Act Context)
    A) District Forum  |  B) State Commission  |  C) National Commission  |  D) None of these
44. Under the Consumer Protection Act 2019, who can be held responsible for misleading ads?
    A) Only the manufacturer  |  B) Both manufacturer and the endorsing celebrity  |  C) Only the newspaper  |  D) No one
45. Do government bodies also fall under the purview of RTI?
    A) No  |  B) Yes, citizens can seek information from any government department  |  C) Only banks  |  D) None of these
46. Why is the consumer movement called a 'social force'?
    A) Because it originated from collective public power  |  B) Because it is an army  |  C) Because it's only for the rich  |  D) None of these
47. An example of 'incomplete information' in the market is:
    A) Telling correct price  |  B) Not mentioning harmful effects of goods on the label  |  C) Accurate weight  |  D) None of these
48. What is the benefit of the 'E-daakhil' portal in the Consumer Protection Act 2019?
    A) Earning money  |  B) Facility to file complaints online from home  |  C) Ordering goods  |  D) None of these
49. Can the legal heirs of a deceased person file a complaint in consumer court?
    A) No  |  B) Yes, if loss occurred due to deficiency in service  |  C) Don't know  |  D) None of these
50. How is the 'fee' for filing a case in consumer courts?
    A) Very high  |  B) Very nominal according to the claim amount  |  C) No fee  |  D) Only receipt required
51. Which government body is active in stopping Misleading Ads?
    A) CCPA (Central Consumer Protection Authority)  |  B) RBI  |  C) WHO  |  D) Police
52. Does a consumer have the right to compensation on being 'injured'?
    A) No  |  B) Yes, if injury was caused by a defective product  |  C) Only in hospital  |  D) None of these
53. What is the name of the global organization for consumer rights?
    A) Consumers International  |  B) World Trade Center  |  C) Global Bank  |  D) None of these
54. What special provision is there for consumers of reserved categories (SC/ST)?
    A) They get more money  |  B) They can get free legal aid  |  C) No special provision  |  D) None of these
55. What is the time limit for providing information under RTI?
    A) 1 year  |  B) 30 days (48 hours in cases of life and liberty)  |  C) 10 days  |  D) Anytime
56. What is meant by 'Mediation' in consumer protection?
    A) War  |  B) Settling disputes with consent of both parties outside court  |  C) Not talking  |  D) None of these
57. Can non-registered organizations fight cases on behalf of consumers?
    A) No  |  B) Yes, if they are recognized voluntary organizations  |  C) Only private lawyers  |  D) None of these
58. Who sets 'Standards' for consumer safety?
    A) Shopkeepers  |  B) BIS (Bureau of Indian Standards)  |  C) Police  |  D) None of these
59. What is the impact of 'healthy competition' in the market on consumers?
    A) Prices increase  |  B) Prices decrease and quality improves  |  C) No impact  |  D) None of these
60. Consumer rights help us build a ________ society.
    A) Unjust  |  B) Just and Fair  |  C) Violent  |  D) Dictatorial